If at any time you have any concerns or complaints regarding your loan, please contact us by phone at (800) 584-4880, by email at firstname.lastname@example.org, or by mail at Big Picture Loans, LLC, PB Box 704, Watersmeet, MI 49969 so that we may help answer your questions or provide a resolution to your complaint.
If you are not satisfied with our resolution of your complaint, pursuant to Section 9.3 of the Tribal Consumer Financial Services Regulatory Code (“Code”) you may pursue an administrative review of our decision by writing to the Tribal Financial Services Regulatory Authority (“Authority”) at P.O. Box 249, Watersmeet, Michigan 49969 within 90 days from the date the resolution. Pursuant to the Code, your writing to the Authority must include the following information:
You may access a copy of the Code at: http://www.lvdtribal.com/pdf/2014-10-31-Tribal-Consumer-Financial-Services-Regulatory-Code.pdf.