Tribal Dispute Resolution Procedure

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If at any time you have any concerns or complaints regarding your loan, please contact us by phone at (800) 584-4880, by email at support@bigpictureloans.com, or by mail at Big Picture Loans, LLC, PB Box 704, Watersmeet, MI 49969 so that we may help answer your questions or provide a resolution to your complaint.

 If you are not satisfied with our resolution of your complaint, pursuant to Section 9.3 of the Tribal Consumer Financial Services Regulatory Code (“Code”) you may pursue an administrative review of our decision by writing to the Tribal Financial Services Regulatory Authority (“Authority”) at P.O. Box 249, Watersmeet, Michigan 49969 within 90 days from the date the resolution.  Pursuant to the Code, your writing to the Authority must include the following information:

  • Your full name as it appears on your loan agreement, as well as your address, email address, and phone number;
  • A copy of your loan agreement, or your loan application number;
  • A copy of our proposed resolution and any subsequent communications from us;
  • A summary of the events and circumstances surrounding your complaint;
  • A statement requesting an administrative review hearing before the Authority, and whether you will appear personally or by phone if such hearing is granted, and whether you will be represented by an attorney; and,
  • Any other information you feel may be relevant to your complaint.

You may access a copy of the Code at: http://www.lvdtribal.com/pdf/2014-10-31-Tribal-Consumer-Financial-Services-Regulatory-Code.pdf.

 
 
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